# Mobile troubleshooting

Fixes for Machine Mobile, from signing in and missing replies to Live calls, notifications and sharing.

Canonical page: https://themachine.myapps.ai/docs/desktop/mobile/troubleshooting

| What you see | What to do |
|---|---|
| *"Machine is unreachable…"* on sign-in | Check your connection and tap **Try again**. |
| The sign-in code doesn't work | Codes work once and expire after an hour. Tap **Send a new code**. |
| Bots or threads look out of date | Pull down on the list to refresh. |
| *"No connection — messages will send when you are back"* | Your phone is offline. Messages wait and send when you reconnect. |
| *"Setting up this bot's computer…"* for a while | A cold computer takes about a minute. You can leave; the reply will be waiting. |
| A bot seems stuck | Tap **…** → **Kick**, or long-press the bot → **Kick**. |
| No **Live** button | It shows only when the message box is empty, and not in group chats. |
| *"Machine can't use your microphone…"* | Allow the microphone in **Settings → Apps → Machine → Permissions** (Android) or **Settings → Machine** (iPhone), then call again. |
| Live calls on iPhone can't make pictures | Expected on iPhone and iPad for now. Ask for pictures in the thread after the call. |
| No notifications | Check **Settings → General → Notifications**. On Android, also check **Settings → Apps → Machine → Notifications**. Quiet hours may be on. Not yet available on iPhone. |
| **Machine** isn't in the share sheet | Share to Machine is on Android only. Update the app from Google Play. |
| No Live view on the bot's computer | The Live view needs a bigger screen. Use an iPad or Machine Desktop. |
| No **Cloud / This PC** choice | You set up This PC on a computer running Machine Desktop. Once a thread is set up there, you can send to it from your phone and the work happens on that computer. |
| *"… is offline (asleep, or Machine Desktop is closed there), so nothing was sent…"* | You wrote to a This PC thread whose computer is off, asleep, or has Machine Desktop closed. Wake it and send again, or move the thread to Cloud on that computer. See [This PC](/docs/desktop/this-pc/overview#send-from-your-phone-or-another-computer). |
| The app wants an update | On Android, tap **Update** on the banner or in **Settings → General → Updates**. On iPhone and iPad, open **Settings → General → Updates** and tap **Open TestFlight**. |
| **Export Diagnostics…** does nothing | Diagnostics export works only in Machine Desktop. |

Live-specific fixes are in [Live troubleshooting](/docs/desktop/live/troubleshooting).
General fixes are in [Troubleshooting](/docs/desktop/troubleshooting).