# Pixio troubleshooting

Fixes for a missing Pixio row, rejected keys, running out of credits, too many jobs, and results you can't find.

Canonical page: https://themachine.myapps.ai/docs/desktop/pixio/troubleshooting

| What you see | What to do |
|---|---|
| No Pixio row in **Connected apps** | It's at the top of the **Marketplace** tab. If you searched, clear the search, or search *pixio*. On the **Connected** tab it shows only once connected. |
| Pixio connected to the wrong bot | Pixio connects to the bot picked in **Project**. Pick the right bot and connect there. |
| A red message after **Connect** | Pixio didn't accept the key. Copy it again in full (it starts with `pxio_live_`), or create a new key. |
| A warning sign next to Pixio, and under **Manage**: *"Pixio refused the saved key. It was revoked or replaced — paste a new one."* | Click **Manage**, paste a new key and click **Save key**. |
| *"Pixio didn't answer just now, so plan and credits aren't shown."* | Pixio was slow. The connection still works; reopen the panel later. |
| *"Machine did not answer in time"* | Check your connection and try again. |
| The bot says you're out of credits | It tells you what the run needs and what you have. Top up in Pixio, or ask for a cheaper model. |
| The bot waits on *"Too many jobs running"* | Your Pixio plan limits jobs running at once. It waits for one to finish and tries again. |
| The bot keeps asking before generating | It asks for runs over 100 credits; paid video, 3D, lip-sync or avatar runs; batches of more than 4 generations (any Video Agent job); runs it can't price exactly; and anything that would leave less than 10% of your credits. Give it a budget to skip the question within that budget. |
| A result's link no longer works | Pixio links expire after about a week. Use the copy the bot saved on its computer, or find it in your Pixio library. |
| Your file won't upload | Files must be 50 MB or smaller. Share a public link to bigger files instead. |
| The bot says it can't use Pixio | Check Pixio is connected for this bot in **Connected apps**. |

More detail is in the [Pixio reference](/docs/connect/pixio#troubleshooting).