Support Center

Get help with Machine and find answers to common questions

Fast paths for support, live service visibility, and the most common fixes users need before filing a ticket.

Status Page

Check live uptime, incidents, and degraded services.

View Status

Feedback

Share bugs, request features, and vote on improvements.

Open Feedback

Machine Support

Need a human fast?

Use live support for urgent account-specific issues, review incidents before filing a ticket, and send roadmap feedback directly to the product queue.

Primary inboxsupport@mytsi.org

Securitysupport@mytsi.org

Live systemsStatus Page

< 30 min

Average Response Time

24/7

Support Availability

98%

Issue Resolution Rate

Common Issues & Solutions

Fast fixes before you wait on support

Billing & Credits

Issues with payments, credit transfers, or subscription management

common

Quick Solutions

Check your billing history in Settings > Billing
Verify your payment method is valid and not expired
Contact support for credit transfer issues
Review our pricing plans for upgrade options

Agent Performance

AI agents not responding or performing poorly

common

Quick Solutions

Check if you have sufficient credits remaining
Try refreshing the page and starting a new conversation
Verify your internet connection is stable
Check our status page for any ongoing issues

Account Settings

Problems with profile, preferences, or account configuration

easy

Quick Solutions

Navigate to Settings to update your profile
Reset your password if you're having login issues
Check your email preferences in notifications
Contact support for account deletion requests

Response Delays

Agents taking longer than expected to respond

known

Quick Solutions

Complex requests may take 2-5 minutes to process
Check your internet connection stability
Try breaking complex requests into smaller parts
Monitor our status page for performance updates

Still Need Help?

Our support team is here to help you get the most out of Machine.

Whether you have a technical question, billing inquiry, or feature request, we're ready to assist. For urgent issues or account-specific problems, use live chat first.

Live Chat Support

Get instant help from our support team via the chat widget. We typically respond within 2 minutes for active urgent issues.

Email Support

Send us a message and we'll get back to you within 24 hours. Include your account email and sandbox details if the issue is machine-specific.

Email Us

Account Deletion

Delete your account safely

To delete your account, email support@mytsi.org or remove it yourself from Settings.

Click your avatar, then open Settings.
Scroll to Delete Account.
Choose the 14-day grace period or immediate deletion.
Type "delete" to confirm.

All agents, sessions, credentials, and billing data will be permanently removed. This cannot be undone.

Policies & Security

Reference links

Support Center

Get help with Machine and find answers to common questions

Fast paths for support, live service visibility, and the most common fixes users need before filing a ticket.

Status Page

Check live uptime, incidents, and degraded services.

View Status

Feedback

Share bugs, request features, and vote on improvements.

Open Feedback

Machine Support

Need a human fast?

Use live support for urgent account-specific issues, review incidents before filing a ticket, and send roadmap feedback directly to the product queue.

Primary inboxsupport@mytsi.org

Securitysupport@mytsi.org

Live systemsStatus Page

< 30 min

Average Response Time

24/7

Support Availability

98%

Issue Resolution Rate

Common Issues & Solutions

Fast fixes before you wait on support

Billing & Credits

Issues with payments, credit transfers, or subscription management

common

Quick Solutions

Check your billing history in Settings > Billing
Verify your payment method is valid and not expired
Contact support for credit transfer issues
Review our pricing plans for upgrade options

Agent Performance

AI agents not responding or performing poorly

common

Quick Solutions

Check if you have sufficient credits remaining
Try refreshing the page and starting a new conversation
Verify your internet connection is stable
Check our status page for any ongoing issues

Account Settings

Problems with profile, preferences, or account configuration

easy

Quick Solutions

Navigate to Settings to update your profile
Reset your password if you're having login issues
Check your email preferences in notifications
Contact support for account deletion requests

Response Delays

Agents taking longer than expected to respond

known

Quick Solutions

Complex requests may take 2-5 minutes to process
Check your internet connection stability
Try breaking complex requests into smaller parts
Monitor our status page for performance updates

Still Need Help?

Our support team is here to help you get the most out of Machine.

Whether you have a technical question, billing inquiry, or feature request, we're ready to assist. For urgent issues or account-specific problems, use live chat first.

Live Chat Support

Get instant help from our support team via the chat widget. We typically respond within 2 minutes for active urgent issues.

Email Support

Send us a message and we'll get back to you within 24 hours. Include your account email and sandbox details if the issue is machine-specific.

Email Us

Account Deletion

Delete your account safely

To delete your account, email support@mytsi.org or remove it yourself from Settings.

Click your avatar, then open Settings.
Scroll to Delete Account.
Choose the 14-day grace period or immediate deletion.
Type "delete" to confirm.

All agents, sessions, credentials, and billing data will be permanently removed. This cannot be undone.

Policies & Security