DesktopInkbox: text, email & call
Inkbox troubleshooting
Fixes for texts, emails and calls that don't reach the bot, replies that don't arrive, and setup errors.
| What you see | What to do |
|---|---|
| Machine Desktop still says Not connected after setup | Click the refresh icon in Channels. If it still says so, check the web app shows Inkbox connected for this bot. |
| No Inkbox card on the web app's Channels page | Make sure you opened the right bot's Settings → Channels. Inkbox is on for every bot; there's nothing to switch on. If you only see "Ask a workspace admin to connect Inkbox", you can't change this bot's channels; ask its owner or an admin. |
| "This key has several Inkbox agents" | Pick the agent this bot should be, then connect again. |
| "already connected to another project" | That Inkbox agent belongs to another bot. Disconnect it there, or use a different Inkbox agent. |
| You text by iMessage and nothing happens | Check your number is on the Phone list and shows Connected in Manage. If it says Not connected yet, send connect @handle to the Inkbox number first (see Set up). |
| You send an SMS and nothing happens | SMS needs a phone number of the bot's own. Check your number is on the Phone list and the Inkbox agent has a number (Inkbox Console → Phone). Without one, use iMessage instead. |
| You email and nothing happens | Check your exact address, or its domain, is on the Email list. |
| The bot can't text you back by SMS | Text START to the bot's number once. A brand-new number needs 10–15 minutes before it can send texts. |
| The bot says it can't text someone | On the shared iMessage line, people must text the bot first. Ask them to send connect @handle. |
| Calls are answered but nothing happens after | Your number isn't on the Phone list, so the call never reaches the bot. |
/call says it can't make calls | The bot has no Inkbox connection, or its Inkbox agent has no phone number. Without a number, the bot can only call people who connected to it over iMessage, not a business. |
| Replies stopped after you changed your Inkbox key | Click Disconnect, then connect again with the new key. |
| Group texts don't reach the bot | Only one-to-one texts reach the bot for now. |
Still stuck? The full Inkbox reference has more detail on each setting.