DesktopLive: talk and watch
Live troubleshooting
Fixes for Live calls that won't start, can't hear you, drop, answer themselves, or come back without Glyph's tools, and for an empty Live view.
Calls
| What you see | What it means | What to do |
|---|---|---|
| No Live button | Group chats don't have calls. On a phone, the button hides while the message box has text in it. | Open a one-to-one thread, or clear the message box. |
| Talk with Writer live and a key box | This bot has no Glyph key yet. | Paste your Glyph key once. See Set up Glyph. |
| Couldn't reach Machine | Machine didn't answer when checking the bot's Glyph key. Your key is safe. | Check your connection and click Try again. |
| "Machine can't use your microphone…" | The microphone is blocked or missing. | Allow the microphone (see Microphone access), then end the call and call again. |
| The bot can't hear you | You're muted, or the wrong microphone is the system default. | Check the status doesn't say Muted. Choose your microphone in your computer's sound settings. |
| The bot keeps answering itself | It hears its own voice through your speakers. | Use headphones, or set Room to Noisy room or laptop speakers in Live settings. |
| The bot cuts in while you think | It treats short pauses as the end of your turn. | Set Pause before answering to Long, When it answers to When you've finished your thought, or use Hold to talk. |
| Tapping the mascot doesn't stop it | Interrupting by tap works on Glyph's Classic voices. | On Live engine voices, just start talking. |
| "Glyph's player isn't allowed in this app yet, so this call runs without Glyph's tools." | The call fell back to a simpler connection. You can still talk, but the bot can't make images or search on the call. This is normal on iPhone and iPad. | Ask for images and look-ups after the call, in the thread. |
| "The call dropped. End it to save what was said." | On iPhone and iPad: the connection was lost. (On Machine Desktop and Android, a problem shows Glyph's own message or the row below instead.) | Click End call to save the transcript, then call again. |
| "Glyph reported a problem.", "Glyph did not answer…", or another message from Glyph | Glyph had trouble on its side. | Click End call to save the transcript, then try again in a minute. Check your Glyph plan has minutes left. |
| No call card after hanging up | Nothing was said, so nothing was saved. | Check your microphone and call again. |
| A voice you picked doesn't work | That voice isn't on your Glyph plan's engine. | Pick another voice, or Glyph's default. |
| Your voice, language or Hold to talk is ignored on iPhone or iPad | Live settings don't apply there yet. Calls are hands-free with Glyph's default voice. | Use Machine Desktop or Android when you need those settings. |
Live view
| What you see | What to do |
|---|---|
| No Live tab | You're on a phone, where the Live view isn't available. Use Bot's computer from the chat's … menu. |
| "Open an app from the Dock, or watch them open as Writer works." | The bot hasn't done anything in this thread yet. Send it a task. |
| "The computer is asleep. It wakes when Writer works." | The bot's computer is asleep to save money. It wakes when you send a message. |
| The view stopped following the bot | You took over by clicking around. Click the Live pill at the bottom right. |
| A window you closed doesn't come back | It reopens when the bot uses that app again, or open it from the dock. |
| "Files must be 100 MB or smaller" | Upload smaller files, or share a link with the bot instead. |
Still stuck?
- Make sure Machine Desktop is up to date. See Updates.
- Check the general Troubleshooting page.